Frequently Asked Questions

Everything you need to know about your Ridstar gear and orders.

What is the average shipping time for Ridstar orders?

Standard shipping usually takes 5-7 business days within the continental US, while international orders may take 10-15 business days depending on customs processing.

Does Ridstar offer a warranty on sports equipment?

Yes, all Ridstar products come with a 12-month limited warranty covering manufacturing defects and material failures under normal use conditions.

What is your return policy for performance apparel?

We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund.

Can I track my order once it has been dispatched?

Absolutely. Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How do I ensure I am choosing the correct size?

Please refer to our detailed Size Guide located on each product page, which includes specific measurements and fit recommendations for our athletic gear.