Returns & Exchanges

At Ridstar, we stand by the quality of our high-performance sports gear and e-bikes, offering a 30-day window for returns on all unused items in their original packaging. We are committed to ensuring you have the right equipment for your journey, backed by a straightforward and fair exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and photos of the item to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the product in its original Ridstar box, ensuring all manuals, chargers, and accessories are included to avoid restocking fees.

• 3.
  Ship to Warehouse

  Affix the provided shipping label and drop the package off at an authorized carrier location; please retain your tracking receipt for verification.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our facility, your refund will be processed to the original payment method within 5-7 business days.